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11 years and counting of PRCA CMS accreditation

DTW has once again secured the prestigious Communications Management Standard (CMS) awarded by the Public Relations Communications Association (PRCA). This achievement marks our 11th year of successful CMS accreditation.

The standard is, to quote the PRCA “the hallmark of PR excellence”. It combines elements of ‘ISO9001’ and ‘Investors in People’ with criteria specific to a PR and communications consultancy.

It’s great to have a well-defined framework that is tailored to our profession, and one that we can use to evaluate ourselves every year. Having professional management standards in place gives our clients, management, and staff peace of mind and serves as proof that DTW is a well-run business. This also reinforces our commitment to delivering exceptional results, upholding ethical practices, and maintaining the highest levels of professionalism.

We are inspected and evaluated annually on three of the nine core areas that consultancies are assessed on. This year’s shortlisted assessment included:

  • Leadership & Communication
  • Business Planning, and
  • Financial Management & Systems.

PRCA CEO James Hewes commented: “This marks DTW’s 11th year of completing its CMS. The assessment delved into three key areas: client management, financial management, and business planning. For client management, for example, a comprehensive client survey conducted in January covered various aspects such as quality, creativity, trust, strategic input, and DTW’s role as a ‘trusted partner’ in the eyes of clients. The survey results were shared with both clients and team members and will inform a target of increased client satisfaction by 2025.”

Big thanks to Jan for all her support in picking up the lions share of the work and working closely with the PRCA team.

Thanks for reading
Lorna

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Winning at hide and seek with your audience

Planning a campaign? How well do you really know your target audience?

One of the most important things we help our clients with on campaigns is understanding who their audiences are and where they can find them to connect and engage.  

With new trends and channels popping up all the time, it can be challenging to keep track of where your audience hangs out. But investing time in research to understand their preferences and behaviours is key when making data-led decisions to inform a marketing strategy which delivers results.

There are lots of different ways to identify and understand your audience. For example, it might be based around geography, profession, a community of interest – it really depends on your objectives.

One of the most valuable methods can be to look at age.   

With that in mind, let’s look at some of the latest demographic insights to help you win this game of hide and seek with your audience!

I’ve picked up the latest trends around three key age groups:

  • Gen Z (aged circa 14 – 28)
  • Millennials (aged circa 29 – 43)
  • Gen X (aged circa 44 – 59)
  • Baby boomers (aged circa 60 – 78)

Gen Z are over Google

Looking to get discovered by Gen Z? Consider focusing your strategy around social. According to Global Web Index (GWI), the number of Gen Z using social platforms for product research has surged by 35% since 2015. Instead of relying on traditional search engines, they’re turning to blogs, vlogs, pinboards, and video sites. To capture their attention, consider partnering with relevant influencers, investing in paid social advertising, or ramping up your organic content strategy on platforms like TikTok and Instagram.

Millennials lead the way for podcasts

You don’t have to spend hours in the recording studio to benefit from the power of the podcasts, especially when it comes to millennials. Compared to other generations, this group spends over an hour each day listening to podcasts – that’s twice as long as baby boomers and 25% more than Gen X. With 11% of millennials discovering new brands and products through podcast ads, you can reach them when they’re in a state of active listening. Do some research into podcasts that relate to your brand, don’t be afraid to get niche, and consider placing ads with them to generate high quality engagement.

Gen X want to feel seen

As a generation that can sometimes get lost between baby boomers and millennials, Gen X can often feel ignored by brands and organisations. This creates a great opportunity to grab their attention by featuring people from the Gen X generation within your campaign creatives. A recent survey by Wavemaker highlighted influencer marketing as a trend that makes this audience tick, with campaigns featuring Gen X creators resonating 73% more with Gen X audiences and driving a 43% increase in website visits. If influencer marketing isn’t in your marketing mix, you could take inspiration and use testimonials and photography of your Gen X members or customers when connecting with a Gen X audience to capture their attention and help them identify with your campaign.

Baby boomers are the new gamers

Think gaming is just for kids? Think again. Baby boomers are the new gamers in town, with a 22% increase in daily gaming activity over the past two years. They’re by no means the most avid gamers (that title goes to Gen Z), but this is a trend not to be ignored. To reach this older demographic, consider placing ads on puzzle-based or action-adventure games. You might be surprised by the level of engagement you can achieve.

So, as we can see, demographic segmentation is a great starting point to understand your audience. But to take things to the next level and really get to know them, try to go beyond age brackets; delve into their values, beliefs, interests, and behaviours to create a real connection. For instance, if you’re targeting health-conscious millennials, you might look specifically at health and fitness podcasts whilst also partnering with local health centres and gyms to meet them where they are.

Spending time building a clear picture of your audience can have a real payoff for your strategy. Staying informed about evolving trends and channels and combining demographic and more in-depth data can allow you to create a campaign which really resonates and delivers meaningful results.

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DTW superheroes on the loose

Having planned some much-needed refresh and recharge time, last month Lorna and I unleashed our inner superheroes – taking the opportunity to completely disconnect from work and re-energise.

We juggle busy work schedules with family life, but one thing we’ve always done is schedule time for a little self-care. For some that might mean relaxing and doing nothing. For us, it’s the opposite!

From Ibiza DJ and Sax duo Lovely Laura and Ben Santiago to Café Mambo and Symphonic Ibiza, we partied away in Skeg Vegas (Skegness) to the feel-good tunes of the White Island, pretending we were in sunnier climes.

We spent our mornings walking along the beach catching up on anything and everything, then mid-afternoon we hit the dance floor, busting moves with tins of beans, dinosaurs, and Power Rangers, to name a few.

Tracking around 40,000 steps a day (quite a bit more on Sunday) we felt like we’d done several gym workouts with all that dancing. It wasn’t a relaxing break, but it was just what we needed.

What’s this all about? It’s the importance of down time. Taking time out to have fun – whatever that may be – and recharging. Then getting back to work refreshed and productive, with increased focus and fresh ideas. It’s good for your mindset, good for your happiness, and good for the business.

And the costumes? Well, that’s just us celebrating being awesome!

So, embrace your inner superhero and make time for a little fun to recharge in your own way. Stay tuned for more tales from our escapades in the future…