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Construction facing the ‘new normal’ as it comes out of Covid

This morning I joined the first in a series of new ‘Coming out of Covid webinars’, all focused on the impact of Covid-19 on the infrastructure and construction sector.

Today’s topic was a nice easy one to start with…..“With the easing of the lockdown, what is the new normal for construction?”

Hosted by Infrastructure Intelligence (it’s worth signing up to their twice weekly newsletter if you don’t already) it was a really thought-provoking and interesting session.

We heard from Georgia Hughes from Arcadis, Hannah Vickers, Chief Executive of the Association for Consultancy and Engineering, Matt Blackwell from Costain and Mark Coates from Bentley Systems. They each talked about how their organisations are changing for the future.

My key takeaways were:

  • The new normal will be very different to the old normal. The changes made in the last ten weeks that will last for ten years and more. Look forwards, not backwards. Embrace digital technology, kids occasionally joining in on Teams calls and expect the unexpected.
  • What we build for the future is going to change, as well as how we build it. As a result of Covid-19, local community business hubs, business tourism and bike lanes for rural communities are all going to be in demand moving forward. Processes and finances are being turned on their head as well.
  • Take staff and clients with you on the journey – communication is critical. Keep it simple, keep it regular and listen to what people say. Adopting new technology is great, but it’s the people behind it that are going to make our future a success.

Oh, and the technology worked a treat. Well done to Andy Walker and the Infrastructure Intelligence team – looking forward to the next one.

Stay safe.

Thanks for reading

Chris

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Insights

Cut! What to do if you can’t film….

It’s not just the TV and film industry that has been impacted by lockdown putting a pause on filming. Capturing content for corporate and social media has also been put on hold. Whilst there’s light at the end of the tunnel in terms of being able to resume filming, DTW Director Pete Whelan looks at some of the ways you can keep your content fresh in the meantime.

The world changed overnight when the lockdown was announced. In terms of communications, one of the biggest areas of impact was filming. We just had to stop overnight.

Even as we start to emerge from lockdown, challenges around filming aren’t going to disappear completely. We will need to take account of things like social distancing in everything we do.

As lockdown eases we’re making plans for filming over the summer months, but in the meantime, we haven’t stopped ‘doing stuff’. Here are just a few ways you can keep creating fresh content for your channels:

Mine the archives

If you’ve got old film on file, repost things which have worked well for you in the past. Don’t over-churn content and remember that videos you have posted previously may have a shorter shelf-life now than they did when they were fresh.

If you still have access to your raw files and footage for film content you created, consider creating new cuts from it. You can update things like graphics, colour grade and music to give this old content a fresh feel.

Don’t be afraid to self-shoot

Lockdown has resulted in is audiences being much more receptive to content being created in a “user-generated” style. Don’t be afraid to have a go at filming your own videos using a smartphone. It won’t be Academy award-winning production values, but sometimes speed is more important.

By investing in a couple of simple tools such as a tripod, microphone and it’s possible to capture a range of shots which you can turn into useable content for your channels.

You can edit this yourself using smartphone apps like Adobe Premier Rush, or have it edited professionally (as we have done for a number of our clients) to add extra polish to the end product.

Switch to animation

Animation and motion graphics can work just as well as film – sometimes even better. It also has the advantage of being an approach that can be delivered entirely remotely.

Since the start of lockdown, we’ve produced a range of animations for our clients, many of which were originally planned as film projects.

Animation also has the advantage of being flexible and easy to update. This will be increasingly important as we move beyond lockdown and into the world of living with Covid-19.

Pause and re-evaluate

Of course, in addition to the above, you can also use the pause in filming to take stock and put plans in place for the future.

The content plans and strategies you had in place prior to lockdown might need to be reviewed and updated. If that’s the case you can take a look at our recent post on this very topic.

We’re already planning for our filming schedule starting up again in July – all with appropriate social distancing and disinfection protocols in place – and we’re very much looking forward to getting back out and hitting record on some great content for our clients!

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Insights

Top tips for managing social media in a Covid-19 world

Covid-19 has changed the way businesses and organisations position and market themselves. DTW Strategist Hannah Cheetham takes time to draw breath and consider how organisations need to re-focus social media in a Covid-19 world.

The social media world was turned upside down by Covid-19. The landscape changed overnight and content that was appropriate suddenly became redundant and out of date.

When Covid-19 began to emerge as an issue in the UK during February and March, we reacted quickly for our clients to review plans and strategies. In many cases this meant quickly pivoting to remove or replace content and tailor messaging.

For clients like the Law Society, we re-planned the list of topics we were covering for our weekly Twitter chat, SolicitorChat, and developed new graphics focussed on Covid-19. For others, such as Road Safety GB North East, we updated our content schedule to focus messaging on the increased number of pedestrians and cyclists using the roads.

As we look ahead to the next 12-18 months it’s important to move beyond the react and pivot stage. Plans need to be made for the “new normal” where social and digital media will play an increasingly important role in communications.

If you’re wondering where to start with dealing with all of this, here are our top five tips for getting your digital and social strategy right in the new post-lockdown world:

1. Be clear on your goals

Before you start out, it’s critical you know what you’re setting out to achieve. Targets, goals and KPIs that you have set previously may no longer be relevant or may require revising. Depending on what your approach to digital and social has been over the last 10 weeks, take a look at the data and analytics you have available to help inform this process.

2. Know your audience

When was the last time you took the pulse of your audience’s online activity? Covid-19 has changed the way that people use and interact with their peers and brands online and what you knew in January could have changed massively now. Tools such as Sprout Social’s listening platform (paid) and Answer the Public (offers free and paid options) are great for getting snapshots of online behaviours which you can feed into your plans.

3. Be timely and be relevant

This was always important but is even more so now. Consider things like greater use of long form content such as featured articles and blogs which provide your audience with a more detailed insight into the topics you’re communicating than you might have done in the past. We’re all spending more time online now and as a result are more likely to engage with this detailed content.

4. Stop, evaluate and listen

Things are changing constantly, so consider breaking your campaign or activity into phased bursts with pauses built in to review what is working (and what isn’t). This allows you to tweak and amend your approach to take into account what’s generating the best results and any changes in the wider world which may have an impact on your work.

5. Don’t be afraid to be bold

We’ve already seen a number of big brands successfully change their approach to social and digital as a result of Covid-19. If the data and insights back up the idea of ripping up your carefully thought out plans from earlier in the year and setting out in a new direction, don’t be afraid to do this!

What’s certain, in addition to the above, is that things will continue to change and develop as we adapt to new ways of living and working – and I think that digital and social media will be right at the centre of this.

Thanks for reading.

Hannah